Privacy Policy

1. Introduction

KayMOVES Fitness ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, https://www.kaymoves.com/, and to the ways you interact with us, including forms, phone calls, email, and text messaging.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information you provide to us

• Contact details such as your name, email address, mailing address, and phone number
• Information you submit through forms, such as booking requests, inquiries, and sign-ups
• Appointment and scheduling information
• Payment information, which is processed by secure third-party payment processors (we do not store full payment card numbers on our systems)
• Any other information you choose to share with us in messages or communications

Information collected automatically

• Device and browser information, such as IP address, browser type, and operating system
• Usage information, such as pages visited, time on page, and referring links
• Cookies and similar technologies, as described in Section 8 below

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Schedule, confirm, and manage appointments and bookings
• Respond to your questions and requests
• Send you service-related communications, such as confirmations, reminders, and account notifications
• Send you marketing and promotional communications where you have consented to receive them
• Process payments and maintain business records
• Analyze website usage to improve our website and offerings
• Comply with legal obligations and protect our rights

4. SMS/Text Messaging & Consent

By providing your mobile phone number and opting in to receive text messages from KayMOVES Fitness, you consent to receive text messages from us at the number you provided. Messages may include appointment confirmations, session and consult reminders, and customer care updates, as well as promotional and marketing messages where you have opted in to receive them.

• Message frequency varies.
• Message and data rates may apply. Check with your mobile carrier for details on your plan.
• Opt out at any time by replying STOP to any message. After you opt out, you will receive a final message confirming your opt-out, and no further messages will be sent unless you opt back in.
• Get help by replying HELP to any message, or by contacting us at or [email protected].
• Consent is not a condition of purchase. You can use our services without opting in to text messages.
• Carriers are not liable for delayed or undelivered messages.

5. Mobile Information Sharing (A2P Messaging Disclosure)

6. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers. With trusted vendors who perform services on our behalf, such as website hosting, scheduling, customer relationship management, email delivery, and payment processing. These providers may use your information only to perform services for us.
• Legal requirements. When required by law, regulation, legal process, or a governmental request, or to protect the rights, property, or safety of our business, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred as part of that transaction.

As stated in Section 5, text messaging opt-in data and consent are excluded from all of the above and will not be shared with any third parties.

7. Email Communications

If you have opted in to receive email communications from us, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly. We may still send you transactional emails related to your appointments, purchases, or account.

8. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. Some of these technologies may be provided by third-party analytics or advertising partners. You can control cookies through your browser settings; disabling cookies may affect how portions of the website function.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

11. Your Choices & Rights

• Opt out of text messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any marketing email
• Request access to, correction of, or deletion of your personal information by contacting us using the information in Section 14

Depending on where you live, you may have additional privacy rights under applicable law. We will honor valid requests as required by the laws that apply to you.

12. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

• KayMOVES Fitness
• , , Global
• Phone:
• Email: [email protected]